Frequently Asked Questions (FAQ)

General Enabler Information

General Pump Troubleshooting

Installation and Operating System Issues

Installation and Operating System Issues

Diagnostics and Testing

Hardware Related Questions

Operational and Functionality

Software Development

Operational and Functionality

Software Development

These articles have been compiled from our most frequently asked support questions, so please check here for information prior to contacting ITL for support.

The information in these pages is provided to assist our customers, and selected pages can only be accessed using your Integrator's Username and Password. Please contact support if you have lost your Username or Password.

Making Payment for Goods or Services

Please follow our instructions on how to transfer payments to our Account if you have any problems making payments please let us know.

Connecting Pumps

We also provide guides describing how to connect Supported Pumps

Connecting Tank Gauges

For information about supported Automatic Tank Gauges, and how to connect them, please refer to our list of Supported Tank Gauge Consoles.

Activation FAQs

Please refer to our Activation FAQs for Software Activation questions and scenarios.


Please refer to our Glossary of Terms for more detailed descriptions of our features found below.