Frequently Asked Questions (FAQ)

This information is compiled from our most frequently asked support questions so please check here for information prior to contacting ITL for support.

The information in these pages is provided to assist our customers, and selected pages can only be accessed using your Integrator's Username and Password. Please contact support if you have lost your Username or Password.

Please refer to our Glossary of Terms for more detailed descriptions of our features found below.

General Enabler Information

• Will I have to know technical details about pumps?
• How many pumps and nozzles can The Enabler support?
• How many grades can The Enabler support?
• What pump types does The Enabler support?
• Why use ITL Enabler for IFSF?
• What operating systems will The Enabler work with?
• Databases used with Enabler

Connecting Pumps

• Please see Supported Pumps

General Pump Troubleshooting

• Communications Fault Finding
• The Pump and The Enabler displays show different values, is this a bug?
• Advanced Settings for Pumps

Tank Gauges

• Introduction
• Veeder-Root tank gauges
• IFSF tank gauges
• Fafnir tank gauges

Installation and Operating System Issues

• What Version of Enabler is installed?
• What operating systems will The Enabler work with?
• What SQL Servers will The Enabler work with?
• Why is my Client to Server connection not working?
  • What security settings are required for Enabler Server PCs running WinXP SP2 or later?
• How do I completely uninstall The Enabler?
• Enabler and non-English Languages
• Error during install: "Cannot find the source file [filename] to install"
• Message during install: "Setup cannot continue because some system files are out of date on your system..."
• Message during install: "Password validation failed. The password does not meet Windows policy requirements because it is too short."
• Database Service Packs
• Backup and Restore of Enabler database
• Problems with Enabler Device Driver
• Why Don't Enabler Sounds Work on Windows XP?
• Using Enabler with laptop (notebook) computers
• Installing the Windows Driver for Enabler Express

Diagnostics and Testing

• Using the ITL Pump Simulator (MPPSim)
• Problems with Enabler Device Driver
• Diagnosing Enabler Card (RS232/485 Loopback)
• Message "server execution failed"
• Checking your Enabler PCI card firmware version
• Checking your Enabler Express card firmware version
• Firmware upgrade for Enabler PCI
• Firmware upgrade for Enabler Express
• Controlling the Enabler Pump Server Service
• Enabler Card diagnostic LEDs
• Enabler logging configuration

Hardware Related Issues

• Connecting an IFSF price sign
• What is an FDM?
• Installation recommendations for FDMs
• Selecting a power supply for FDMs
• Protection from Lightning Strike
• Communications Fault Finding
• Configuring Enabler for UPS monitoring
• Enabler card DB25 Pinouts
• How can I make a warranty claim?

Operational and Functionality

• Setting up Attendant mode
• Some pump modes not accessible in Configuration Application
• Why does my Managers Application show offline deliveries?
• Using Price Levels
• How do I schedule future price changes?
• Hose/Grade mapping fundamentals

Software Development

• Can I develop Enabler applications in Java using Eclipse?
• Can I develop Enabler applications using Visual Studio .NET?
• Can I use The Enabler ActiveX controls from within a Windows Service EXE?
• Can I use FoxPro to develop an Enabler application?